Giant Pick-Up Service Review
I was intrigued when I first saw the signs and flyers for Giant Pick-Up service at my local Giant food store. I’ve used their Peapod grocery delivery service before, but have a hard time paying extra for grocery delivery when I live so close to the store.
When I received a coupon for savings off my first order, I decided to give it a try.
How it works: To use Giant Pick-Up service, you order your groceries on-line through the Peapod website. When you are ready to check-out, instead of selecting a delivery time as you would for Peapod, you select your pick-up location (a local Giant food store) and time window. To get your groceries, you pull up in the specially marked pick-up area, and a store clerk retrieves your items from a refrigerated locker, checks your order, loads your groceries into your car, and has you sign a receipt.
Sounds great, right?
Well, here are six reasons why Giant Pick-Up service doesn’t work for me.
1. It didn’t save me any time. I spent a lot of time on the Peapod website browsing the sale items and figuring out what we needed for the week. The Peapod website has a number of time-saving features that work better with more frequent use (like the Guess My Order® function that puts your most frequently purchased items in your shopping cart and the My Lists feature that put the items from your last order in your shopping cart), but since I hadn’t used it for a while, I couldn’t really take advantage of them.
2. The groceries cost more. Even though the Giant Pick-Up service is free, the regular prices on Peapod are slightly higher than they are at my local Giant food store, at least on some items. While I can overlook spending a few pennies more on some items, the price differential on Chobani® is too much to take on a regular basis. ($1.39 on Peapod versus $1.25 in-store.)
3. Peapod doesn’t have the same sales as my local Giant food store. Peapod has weekly specials and special offers, but they are not the same as the in-store specials. I happened to try Giant Pick-Up the same week that Chobani® was on sale for $1 in-store, making the price difference that much more painful.
4. Peapod doesn’t carry all of the items I can get at my local Giant food store. The selection at Peapod is extensive and includes many of my favorite specialty items, but it doesn’t have everything that I can find at my local store, and it usually lags behind getting new items. When I couldn’t find my favorite ice cream bars on Peapod, I knew I would have to make a trip inside the store when I went to pick up the rest of my groceries.
5. I can’t use my reusable shopping bags. I am not the most environmentally conscious person, but I always use reusable shopping bags for my groceries, and hate the wastefulness of those thin plastic grocery store bags. I knew that my Pick-Up groceries would be packed in plastic bags, but I was appalled at how many bags were used. Even the store clerk who helped me with my order commented on the number of bags with only a single item. I tried to count all the bags as I unpacked my groceries at home, but I lost count somewhere in the mid-20s.
6. I still ended up having to go grocery shopping. Maybe I could have done without my ice cream bars for a week (or found a suitable substitute on Peapod) and maybe I could have paid the Peapod price for Chobani® just once, but I forgot to order a few more essential items, and didn’t remember until it was too late to update my order (the afternoon before my morning pick-up time). So, I still ended up having to park my car, go inside, and shop for a few more things.
Overall, the Giant Pick-Up service didn’t work for me because it didn’t save me any time and cost me a bit more money. If I used it more frequently, it probably would end up saving me time, and if I weren’t so loyal to my favorite brands and items, I could keep my grocery bill down by shopping the sales. For now, I’ll stick with my weekly trips to my local Giant food store, where I can save a bit of time using the Scan-It tool to scan (and bag) my groceries as I shop.
Have you shopped for groceries on-line?
Do you like to use self check-out systems?