Alfonso Saves The Day!

I stayed home from work today for my Sears dishwasher repair appointment, which was rescheduled from last Thursday’s no-show appointment.  As before, the appointment window was from 1-5.  I was relieved when, a bit before 2, the technician called me to say that he was on his way. I would have been really worried if I hadn’t heard anything by the end of the appointment window, which is what happened with my previous two appointments.  

Alfonso arrived within a few minutes, and took some time to diagnose the problem.  He was very polite, professional and seemed genuinely concerned about fixing my dishwasher. I was pretty near crushed, though, when he told me that he needed a fitting to be able to connect the new valve to the existing hose, and didn’t have the right part in his truck.  I half-joked that there was a Home Depot less than 10 minutes away, but he said he could give it a try! I explained how to get there and he packed up his gear, with a promise to be back as sooon as he could.

Within an hour, he called me again, saying that he had the part and was on his way back!

He got it installed and ran the dishwasher through a test cycle–success!

He told be about the customer service evaluations that I would be asked to fill out, and I asked him how I could give him an excellent rating while still registering a complaint about the rest of the process.  He gave me a phone number to call, which I will do in a few days when I have recovered from the ordeal and am confident that my dishwasher actually is fixed.